RBC ’regrets’ labelling error on customers loans and mortgages
Some customers of Canada’s biggest bank are upset over an error involving their mortgages. RBC told them they were signing up for what the bank called an ’accelerated’ payment, which allows them to pay down their mortgage faster. But although the bank used the term ’accelerated,’ it now says that’s not what the customers actually signed up for.
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5 months ago 00:02:03 1
RBC ’regrets’ labelling error on customers loans and mortgages