Trustpilot: Censorship and Corrupt Practices Disguised as Trust

A critical analysis of this company from the perspective of a user and of a potential customer The writer of this article has personally been using Trustpilot as a reviewer for about a decade. Suddenly, in January 2024, I saw my account banned without appeal, coincidentally after leaving a critical review on a major telephone company, which uses Trustpilot’s paid services. All lost. Dozens of reviews, positive and negative, some of them with thousands of reads and endorsements from other users. I didn’t even receive a notification regarding my account closure and found out myself weeks later when trying to access it to leave a review. For what reason? Impossible to know. Inconclusive, Frustrating Communication Indeed, my email complaints were to no avail. The impression, almost a certainty at this point, is that I was dealing not with people, but with bots that responded automatically with pre-filled, repetitive emails in which it was basically reiterated that Trustpilot carefully examines each review and when it finds something anomalous, it takes action. The curious thing is that even though they were software, It took them exactly three days to reply, perhaps to give the impression that a real person had bothered to review my request before answering. I have sent at least 4 different emails asking the same question (What is the specific reason for the ban?), and each time they would respond three days later by repeating the same pointless prepackaged message. Let’s assume that I wrote an illegitimate review according to Trustpilot’s criteria (even if I don’t think so): is it really necessary to delete an entire account for this reason? Another Even More Absurd Experience As if this unpleasant personal experience was not enough, the webmaster of Personality Tests Online (now: The Spiritual Seek – ) himself reported to me, a few months after the episode I have just described, that he ran into an even more absurd problem when he tried to open a paid plan for his website. This happened in March 2024. During the process of registering the website on Trustpilot, an error message appeared, specifying that the website could not be accepted on Trustpilot, but without specifying why. trustpilot banning websites for no real reason Some kind of preemptive ban for no apparent reason. The webmaster found it very strange. A newly started website already banned on Trustpilot? Even before anyone could submit it? All he could do at that point was trying to get in touch with their staff. Bad idea! Automated and Unresponsive Replies So, even the unfortunate webmaster, like myself, tried to contact Trustpilot support to find out the reasons behind this unusual block, specifying that it was his intention to open a paid plan for Personality Tests Online (now: The Spiritual Seek – ), a newly created and therefore still little-known website. At this point the odyssey of pre-filled responses began for him as well. Almost identical messages, one after another, repeating the same thing, namely that the website violated Trustpilot’s code of ethics and therefore could not be accepted. The webmaster reported to me that he had the feeling that he was dealing with some kind of automaton which did not understand his requests and responded mechanically, exactly as happened to me. Read full article here: