What a digital government looks like | Anna Piperal

Visit to get our entire library of TED Talks, transcripts, translations, personalized Talk recommendations and more. What if you never had to fill out paperwork again? In Estonia, this is a reality: citizens conduct nearly all public services online, from starting a business to voting from their laptops, thanks to the nation’s ambitious post-Soviet digital transformation known as “e-Estonia.“ One of the program’s experts, Anna Piperal, explains the key design principles that power the countr