English B2-C1 - Connected Consumers

Complete the text with the words given: traditional stores - shopping experiences - promoting - consumer rights - repeat customer - consumers The World Consumer Rights Day is celebrated on the 15th of March. Because of 1) ___ manufacturers are more careful making and 2) ___ their products. But national legislation was designed for domestic shoppers of 3) ___ and supermarkets. So far they are holding up. National laws still apply to anyone who wants to sell a product in that country, whether they’re from a different country or different continent. In addition, 4) ___ are becoming more informed with online shoppers valuing comments on products, complaints about companies and accounts of negative 5) ___ before they buy. Furthermore, companies, too, have learned that a 6) ___ is better than a dissatisfied customer.