Call Center Usability
Юзабилити Call-Центров. Доклад Дмитрия Сатина на конференции Call Center World 2007 (Москва, 21 марта 2007).
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![НА ПРОБИТЫХ КОЛЁСАХ! [Серия 43]](https://sun9-20.userapi.com/m4PVhHrL6VrxmM7aUpko2WwPDs6PsMjl9Qyd-w/AZLnFv1Sfd0.jpg)
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