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ASUS responded -- again -- to our coverage. The last time they did this was the same day last year, but for motherboards. This time, ASUS has responded about its warranty process in general. Unfortunately, the company has, we think, misrepresented the timeline and accused its customers of being “confused“ in a tonedeaf response. Rather than just post the improvement plan, the company had to take shots at its own customers in the process. This video marks a change for our coverage of ASUS: We are now seeking to provide deeper consumer purchasing advice, such as discussion of legal rights as consumers, and begin detailing policies that protect consumers. In this episode, we’re joined by attorney Vincent Agosta to talk about the legal side of warranty coverage. In the next episode in this series, we’ll be speaking with Nathan Proctor of PIRG Right to Repair on recommendation of Louis Rossmann to talk in great depth about how consumers can protect themselves. That’ll include right to repair discussion as well, which is an adjacent topic.
Watch our first installment in this series:
Has a PC hardware company scammed you? A lot of warranty rejections actually legally qualify as fraud. You can report it here:
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This whole thing started with an ASUS ROG Ally warranty for the defective joystick (“drift“) issue and the microSD card slot. With the Ally X on the horizon, it is painful to learn of ASUS’ treatment of its customers.
TIMESTAMPS
00:00 - ASUS’ Bad Response
02:50 - The Full ASUS Statement
08:08 - Who To Trust?
13:17 - Legal Discussion: ASUS’ Statement
17:17 - Damages & Fraud
22:20 - Wrongful Shipping Cost & Magic TG Reference
26:00 - Magnuson-Moss Warranty Act Explained
32:05 - What Can Consumers Even Do?
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Steve Burke: Host, Editing
Vitalii Makhnovets: Camera, Editing
Vincent Agosta: Guest, Attorney Correspondent
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