No Reservations: Handling Customer Objections

Our topic today is “Handling client objections” and this film segment is from No Reservations, a 2007 American romantic comedy-drama film directed by Scott Hicks. Starring Catherine Zeta-Jones, brilliantly playing chef Kate Armstrong who is the head chef at the trendy 22 Bleecker Street Restaurant in West Village of Manhattan, New York. In this scene, Kate’s emotions get the best of her as a customer is critical of the preparation of his dish. She reacts in an entertaining way. Watch now as the scene unfolds.