More Buzzwords Won’t Help: The Long History of DevOps Failures • Andrew Clay Shafer • GOTO 2023

This presentation was recorded at GOTO Chicago 2023. #GOTOcon #GOTOchgo Andrew Clay Shafer - Founder at Ergonautic @andrewclayshafer2749 RESOURCES ABSTRACT Sociotechnical system theory emerged in the 1950s studying the impact of rapid changes in technology and social organization on British coal mining. The theory considers the interdependence of social and technical factors in the work and proposes that optimal organizational performance can only be achieved by systems that account for both. The research showed that considerable investments in automation did not necessarily result in increased productivity and often decreased both safety and morale. The empirical results showed that cross functional teams integrated and aligned with technology investments were more productive, more safe and more happy. And then what happened? This presentation will present a whimsical chronicle of research and anecdotes from British coal in the 50s to Serverless platforms of today highlighting how generations relearn and forget the same basic lessons. The audience should gain an increased understanding of the impact of work design on organizational performance with a focus on the complex and dynamic challenges of delivering software in the modern workplace. [...] Download slides and read the full abstract here: RECOMMENDED BOOKS Forsgren, Humble & Kim • Accelerate: The Science of Lean Software and DevOps • John Arundel & Justin Domingus • Cloud Native DevOps with Kubernetes • Wynne, Hellesoy & Tooke • The Cucumber Book • Eric Ries • The Lean Startup • #DevOps #SociotechnicalSystems #AndrewClayShafer #Ergonautic Looking for a unique learning experience? Attend the next GOTO conference near you! Get your ticket at Sign up for updates and specials at SUBSCRIBE TO OUR CHANNEL - new videos posted almost daily.