How To Never Lose A Customer AGAIN (featuring Joey Coleman)
REGISTER FOR THE NEW ERA OF CONTRACTING SUMMIT HERE:
On today’s episode of our podcast we welcome Joey Coleman, a renowned expert in customer experience and author of the Wall Street Journal bestseller, ’Never Lose A Customer Again.’ With over two decades of experience transforming customer interactions for prestigious clients like Zappos and NASA, Joey brings a wealth of knowledge to our show. In this episode, we delve into the nuances of customer service versus customer experience, the critical importance of the first 100 days in a customer’s journey, and the art of managing expectations to elevate customer satisfaction.
Logan spoke with Joey about creating a positive customer experience, exploring effective strategies for engaging employees in fostering memorable customer experiences and how senior management can stay attuned to their company’s customer experience dynamics. We’ll also tackle the challenges of achieving ’white glove service’ in your business!
This episode is not just an exploration of customer experience insights; it’s a prelude to Joey’s much-anticipated keynote speech at the ’New Era of Contracting Summit’ on January 24th and 25th.
Don’t miss out on this opportunity to revolutionize how you think about and interact with your customers. Tune in for practical tips, insightful anecdotes, and a chance to learn from one of the masters in the field.
For more information about attending Joey Coleman’s talk and to grab your tickets, check out the description. Your journey towards exceptional customer experience begins here!
REGISTER FOR THE NEW ERA OF CONTRACTING SUMMIT HERE:
1 view
212
58
4 days ago 00:03:47 1
SCOOTER - HOW MUCH IS THE FISH (Metal cover)
6 days ago 00:20:57 1
Incredible Discovery In The Grand Canyon? - YouTube
6 days ago 00:29:11 1
Interview with Valentin Kozlov, Valmix Company | Potato Tour Across Russia (Part 2) 🥔🚜
1 week ago 00:57:54 1
Lost In Time : The Isolated House Where She Lost Her Mind | How I Find Abandoned Placess
1 week ago 01:01:39 1
TIME SLIP STORIES (SN 18 EP 38) TRUE UNEXPLAINABLE EXPERIENCES WITH MISSING TIME & TIME SLIPS
1 week ago 00:00:31 2
How To Train Your Dragon | Big Game Spot
1 week ago 00:05:05 59
How to Clown - Misha Usov - Professional Clown School
1 week ago 00:38:45 2
Try Not To Laugh Challenge#7 | Instant Regret Fails Compilation 2024 | Amazing People
1 week ago 00:29:31 1
Membership Perks
2 weeks ago 07:10:32 1
У края бездны-(2024) все серии 1-4. Освобождение Мариуполя.Причитайте ограничения в описании ниже!!
2 weeks ago 00:08:00 16
Dream Theater - Midnight Messiah (Official Video)
2 weeks ago 00:05:14 2
Clara Fernández: The Spanish Sensation Transforming Pole Vaulting
2 weeks ago 00:27:54 5
Секретные космические лазеры устраивают пожары на Земле?
2 weeks ago 01:18:02 2
The Spider’s Web: Britain’s Second Empire | The Secret World of Finance
2 weeks ago 00:03:57 46
Britney Spears - ...Baby One More Time (Official Video)
2 weeks ago 00:17:09 1
Blouse crochet pattern - how to crochet summer top
2 weeks ago 00:15:40 1
Как вязать росток кардигана Вязание укороченными рядами How to knit a cardigan back height
2 weeks ago 00:04:50 20
In The Army Now (Status Quo) • Drum Cover
2 weeks ago 00:38:56 2
Time Team Podcast | New excavations at Pompeii
2 weeks ago 00:56:53 3
DOGMAN, MIRRORED MEN AND HIGHWAY GHOSTS: TALES FROM THE ROAD (SN 18 EP 36) TRUE SPOOKY STORIES
2 weeks ago 00:15:46 2
🐹 КРОТЫ УХОДЯТ НАВСЕГДА! Как прогнать кротов с участка дымовой самодельной шашкой
2 weeks ago 01:12:12 1
Crochet Lacey Vest Tutorial | Chenda DIY
2 weeks ago 00:09:56 1
Mother Tucker: The Donald Trump & Jared Kushner Family Business Suckled From The Tit Of Saudi Arabia
2 weeks ago 00:18:46 1
I Crocheted a Houndstooth Vest | Pattern Walk-through