How to Build a Top-Tier Service Team

LUX* is known for its rapid transformation from a mid-ranked to a world-class resort. But how did they do it? The secret lies in their team. They assembled and trained a team of committed members across all their properties – and that team is responsible for The LUX Collective’s stellar service reputation. Watch this interview with Group HR Manager Nicolas Autrey to discover how The LUX* Collective enlisted EVERY team member in its culture of Shining Service. #customerrelations #customerservice #team #business Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Customer Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE“. Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence. The methodology developed by Ron over dec