Customer Experience Metrics: NPS, CSAT or Customer Effort: Explained!

If you’re trying to pick the right customer experience metric for your CX improvement efforts, we can help you work out which is best. NPS, CSAT and CES all have their pros and cons, but one will work for you – we’ll show you how to pick. We’ve helped hundreds of organisations improve customer satisfaction, so use our experience to accelerate your own CX improvement. Our founder, Guy, will take you through the pros and cons of each metric, and explain when to use each, and how you can combine them for extra effect. Just as importantly, Guy will outline the *other* important steps you need to take (apart from getting the right metrics), to make sure your customer satisfaction project delivers results! Like/Subscribe to keep up to date with our CX Academy content. Read more at: